Frequently Asked Questions
You can find many questions our customers have here. If you have a question that isn't answered on this page, please contact us. We will try and answer all your questions as soon as we can!
Are black raspberries the same as blackberries?
Black raspberries are a variation of raspberries that are found only in a few geographic regions in the world. They are very different than blackberries as they have much higher levels of antioxidants and other active ingredients that are of benefit to a person's health.
Why don't you sell black raspberry capsules?
To put it simply, black raspberry capsules are not backed by clinical research and do not contain enough black raspberry powder to be nutritionally significant. Capsules in fact are a detriment to the benefits of taking black raspberries in the case of mouth and upper GI issues, because they limit direct contact with affected areas.
Are these berries really frozen? What exactly is "freeze-drying" anyway?
Our freeze-dried black raspberry products aren't actually frozen! During the freeze-drying process, the berries are frozen and then through a process called sublimation all the water in the berries goes from a solid state to a gas. This allows us to remove the water while preserving the nutritional portions of the berry. It also gives our black raspberry products a very long shelf-life.
How many pounds of fresh/frozen black raspberries are in one pound of freeze-dried black raspberry powder?
Although there is variation in the water content of black raspberries, one pound of freeze-dried black raspberries is approximately 6 pounds of fresh/frozen black raspberries. This is why it's so much easier to easily eat a serving of black raspberries with our freeze-dried products.
Are your black raspberries organic?
No. Our berries are not sprayed with anything but the two farms we have chosen to work with do not grow organic black raspberries at this time. However, because we provide material for clinical trials we run an extensive array of tests, including testing for pesticides and harmful chemicals. We would do this even if our berries were organic, as organic growers can still use non-synthetic chemicals and pesticides. With us, it is all about knowing the farmer. For more information on our integrated and sustainable growing practices, check out the "About Us" section!
How should I store my freeze-dried black raspberries?
Our packaging protects our product from UV light, and oxygen and water exposure. Unopened, it can be stored in your pantry or any other cool dry place (they do not have to be stored in a freezer). After opening, we recommend storing it with a clip in your freezer to reduce any potential oxidation and water reabsorbtion. This is purely to maximize the antioxidant potential of our freeze-dried black raspberries.
How do you handle international shipping?
As of 2012 we can calculate all international shipping live during the check-out phase. Please keep in mind that you are responsible for any taxes and tarrifs that your country applies for recieved goods from the United States. This is not an issue in Canada.
Can my billing and shipping address be different?
Yes. With our new checkout system you can ship to any address.